Common Questions

Yes, we are available to anyone who is struggling- whether that is with stress, anxiety, depression, grief, illness, life transitions, parent/child or teen conflicts. Our process is simple… we just want you to feel better.

Our team of therapists are here to help you sort out your thoughts and feelings so you can make effective decisions that will make you feel better. We will not tell you what to do, but we will support you as you explore your various options.

There is a great deal of research that shows how effective talk therapy can be in helping many people. Many of our past and present clients report relief from stress, depression, anxiety and various relationship struggles (whether it be with a partner, a child, teen or family). Other people seek therapy because they yearn for a more meaningful life or a greater sense of well being and peace of mind. Although you definitely have inner resources available to make positive changes in your life all by yourself, we believe that having an outside trained professional- who only cares about you being happier- can make the process easier and sometimes with faster results.

Wow…we wish we could make that promise because we truly want everyone to be happier and have more fulfilling relationships. We can only attest to the fact that most of our clients who work with us at Valencia Relationship Institute feel better and make such positive changes in their lives. We will do our best to help you every step of the way to support you on your journey. More importantly, we want your feedback along the way, and will actively seek out your opinions on how you see the therapy process working for you. In that way, we can evaluate your progress to make sure that we are providing you with the best service possible.

Our highly trained and experienced therapists have been hand-picked to help you. Let us be direct…if you want low-cost counseling, we are not the right match for you. Our rates run between $210-$325 for each 55-minute session depending on the therapist you choose. If you have questions about our fees or our therapists, please feel free to contact our Administrative Team at (661) 259-8200.

Yes, we accept insurance for reimbursement. Our accepted insurance providers include AETNA and Henry Mayo Newhall Hospital (Keenan). Additionally, we accept PPO plans (Out of Network) from Anthem, Blue Shield, United Healthcare, and Cigna.

Excellent question! When you arrive, please have a seat in our waiting room. At your scheduled appointment time, your therapist will greet you and invite you into a confidential therapy room. Your therapist will invite you to share your story and will help you explain why you were seeking help at this time. Our goal is to help you be happier in your relationship. We want to help you find out what is not working and help you work together to improve your relationship whether you were coming in for couples counseling, family counseling, or parenting help.

We are here to help. Please call our Administrative Team at (661) 259–8200 if you have any additional questions.

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises